Reservation & Cancellation Policy
For private parties, cancellations must be made at least 10 days prior to departure date. If you fail to cancel in time, a 50% cancellation fee will be charges to your credit card. Cancellations within 24 hours of the departure time will be charged 100% of the fee.
Dolphin Quest Tours at Johns Pass reserves the right to cancel a tour at any time. In the event that we must cancel an excursion, no cancellation fee will be charged.
Please Note: Your belongings may get wet during your tour. Therefore we strongly recommend that you place all electronic equipment in a dry area prior to departure. Dolphin Quest will not be held liable for any damage to personal property caused by water or any other circumstances related to the operation of the tour.
Dolphin Quest Tours at Johns Pass employs a ZERO tolerance policy toward drug use and/or possession while on-board our tour. In addition, excessive consumption of alcohol and/or intoxication will not be tolerated. Please be advised; the Captain at his sole discretion, reserves the right, to have immediately removed from the tour, any and all passengers appearing to be intoxicated, or under the influence of any drug. The Captain may also dispatch police or US Coast Guard Officials to assist in having the passenger/s removed from the vessel, without refund. Dolphin Quest may also pursue financial damages for any loss of revenue, or otherwise, resulting from such activities.
Personal Information We Collect About You
“Personal Information” is information through which you can be identified. Personal Information that Dolphin Quest may collect from you directly includes but is not limited to your name, date of birth, postal address(es), e-mail address(es), telephone number(s), fax number, credit card information, purchase and reservation information, and other information that you voluntarily provide. This Personal Information is collected by e-mail, through mail-in forms, through online and on-board applications you complete, and through other activities with Dolphin Quest. Dolphin Quest Tours at Johns Pass only collects Personal Information that you voluntarily provide to us or voluntarily provide to Strategic Partners who share that information with us. The Personal Information that Dolphin Quest collects through the Dolphin Quest activities, through Dolphin Quest Web Sites, or obtains from its Strategic Partners depends on the nature of your activities, including, but not limited to whether you make reservations, sign up for our email newsletter, purchase merchandise, register to receive promotional information, etc.
“General Information” is information about you or your activities through which you cannot be identified. When you use the Internet, your web browser or client software may transmit certain information to the servers that host the web sites you visit. The information may include the unique number assigned to your server or Internet connection, the capabilities and features of your computer, your geographic location, and your movement within and interaction with the web site including what pages you look at and what information you download.
How We Use The Information We Collect
Dolphin Quest will not use your Personal Information for uses prohibited by the provisions of the Telemarketing and Consumer Fraud and Abuse Prevention Act or the CAN-SPAM Act of 2003.
Disclosure Of Information We Collect
Access To Your Personal Information
The Personal Information collected through Dolphin Quest, or provided by Strategic Partners, is not currently accessible to you, except that confirmation is provided for some transactions and services, such as reservations and purchases.
General Information and Personal Information collected by Dolphin Quest is stored on secure servers. The secure servers are protected by firewalls and other standard security procedures. The secure servers are not generally accessible by unauthorized third parties, but could become accessible in the event of a security breach. No security system is impenetrable. In the event of a breach of the security of Dolphin Quest tours at Johns Pass’ system that involves a breach in the security of Personal Information wherein unencrypted Personal Information was, or is reasonably believed to have been, acquired by an unauthorized person, Dolphin Quest will notify all parties whose Personal Information was breached as expediently as possible and without unreasonable delay, in accordance with the notification procedures of Dolphin Quest information security policy. At Dolphin Quest, our staff is required to take reasonable measures to ensure that unauthorized third parties do not view your Personal Information.
Dolphin Quest Tours at Johns Pass has no control over the security of the computers or other electronic devices and means you use to send e-mails and submit information to Dolphin Quest over the Internet. Therefore, Dolphin Quest is not responsible for the disclosure or interception of your information before Dolphin Quest receives it.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dolphin Quest or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Dolphin Quest, with copyright authorship for this collection by Dolphin Quest, and protected by international copyright laws.
License and Site Access
Dolphin Quest grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Dolphin Quest Tours at Johns Pass. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Dolphin Quest. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Dolphin Quest and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Dolphin Quest name or trademarks without the express written consent of Dolphin Quest. Any unauthorized use terminates the permission or license granted by Dolphin Quest. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Dolphin Quest so long as the link does not portray Dolphin Quest, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Dolphin Quest logo or other proprietary graphic or trademark as part of the link without express written permission.
Site Policies, Modification, and Severability
Please review our other policies posted on our website. These policies also govern your visit to Dolphin Quest. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.